Question 1

Do you have a physical location ?

Accepted Answer

No, it’s online only

Question 2

What method of payment can  I pay with?

Accepted Answer

Paypal, Visa, Master card, debit card

Question 3

How long does it take to receive my order ?

Accepted Answer

Delivery time may vary. Orders are all handamde and processing please allow 1-3 days before shipping.

Question 4

Can I cancel my order ?

Accepted Answer

If your item has not already been shipped, you are able to cancel your order. Please contact our customer service email: simpleteez@hotmail.com with your order #, for assistance. If your item has already been shipped, your order may not be canceled. Please refer to our refund policy for any further questions.

Question 5

How do I care for my candle?

Accepted Answer

Candle care tips 1.Trim candle wicks to a height of 5-7 mm (1/4 inch) before lighting candle. 2.Trim them again every 2-3 hours to prevent high flames. 3.Use well-ventilated candle holders that are sturdy and will not tip over. Avoid wooden or plastic holders, as these can catch fire. Use caution with glass candle holders, which can break when they get too hot. 4.Never drop objects, like matches, into candles. 5.Keep burning candles away from materials that can catch fire (like curtains, decorations and clothing). If your clothes catch fire, "Stop, Drop and Roll." 6.Keep burning candles out of reach of children and pets. 7.Do not leave candles burning with no one in the room. 8.Extinguish all candles before you go to sleep. 9.Keep lit candles away from open windows, vents, fans, or any drafts

Question 6

What is the candle made of?

Accepted Answer

Our candles are made of a 100% natural soy with added fragrance and the scents.

faq

SiMPLETEEZ

HELP

CONTACT

Newsletter